Active Incident and Maintenance

Updated a few seconds ago

DCXGYR1 UPS 1B ImpairmentOperational

Incident Status

Operational

Components

Critical Power

Locations

DCX-GYR1-S101


May 15, 2026 2:10PM MST
MONITORING

The UPS service provider has conducted trouble shooting and remediation efforts on UPS1B, MMU3. All pressure readings are stable and we will continue to monitor. No impact to customer service has occurred.

May 14, 2026 11:56AM MST
IDENTIFIED

Alert cleared at approximately 10:00 am MST. Service provider has been engaged to investigate and potentially remediate if necessary to avoid future reoccurance.

May 14, 2026 9:44AM MST
IDENTIFIED

At approximately 8:30PM (MST) on 5/13, UPS 1B began reporting a Vacuum Gauge (high pressure) Alarm in MMU3.
DCXGYR1 UPS2A ImpairmentOperational

Incident Status

Operational

Components

Critical Power

Locations

DCX-GYR1-S102


June 16, 2026 2:44PM MST
IDENTIFIED

The UPS service provider has completed troubleshooting activities. Subsequent investigation determined that the initial transformer fault diagnosis was incorrect. The issue was identified as a blown fuse, which has since been replaced, restoring normal operation of the affected system. During system restart activities, Fan 6 of MMU2, in UPS2A, failed upon restart. The UPS remains fully operational and continues to support the critical load. While internal UPS component redundancy has been reduced, site resiliency and customer services remain unaffected. The UPS service provider has ordered the required replacement parts and will be re-engaged upon their arrival to complete remediation activities.

May 11, 2026 10:40AM MST
IDENTIFIED

The UPS vendor has identified that transformer 2 in UPS2A MMU3 failed and will require replacement. MMU3 is currently offline but UPS2A remains online with 480kW of capacity. Given current load levels, redundancy/resiliency is still achieved. Another maintenance will scheduled once repairs can be made.

May 11, 2026 10:38AM MST
INVESTIGATING

Maintenance opened for UPS vendor to investigate https://app.status.io/pages/maintenance/6340850b3d3b6205a84e56cc/6a013df8226bb60530b601f9

May 11, 2026 10:37AM MST
INVESTIGATING

At approximately 7:70pm MST on 5/10, UPS2A began reporting an alarm for transformer 2 in MMU3.
Scheduled Maintenance - Construction for Tenant ExpansionPlanned Maintenance

Description

Construction, for a tenant expansion, will take place on the open area away from the main building. During this time, there will be no expected impact to customer service.

Components

Facility

Locations

DCX-GYR1

Schedule

May 27, 2026 8:00AM - June 22, 2026 5:00PM MST


May 27, 2026 8:00AM MST
UPDATE

Construction, for a tenant expansion has begun. Construction will take place on the open area away from the main building.
Scheduled Maintenance (Rescheduled from 6/1/26) - Generator UpliftPlanned Maintenance

Description

Planned maintenance to support generator replacement, including removal of temporary generators, delivery and installation of permanent units, and associated connection and testing activities. During this work, there will be a temporary loss of power redundancy; however, primary service will remain active. There is no expected impact to customer service.

Components

Critical Power, Critical Cooling

Locations

DCX-GYR1-S101, DCX-GYR1-S102

Schedule

June 8, 2026 4:00AM - June 12, 2026 5:00PM MST


June 8, 2026 4:00AM MST
UPDATE

The scheduled maintenance window for generator replacement has begun. Work includes removal of temporary generators, installation of new units, and associated connection and testing activities. A temporary loss of power redundancy is expected during this window; however, primary service remains active. There is no expected impact to customer service. Updates will be provided upon completion.
Scheduled Maintenance - AHU/Birdcage exterior surface planned maintenance. Vestibule roof re-coating.Planned Maintenance

Description

Planned maintenance on exterior surfaces of Air Handling Units and bird cages. Re-coating of vestibule roofing surfaces. No customer impact is expected. Extending maintenance window end date to 7/10/26 to accommodate expanded work scope. No customer impact is expected.

Components

Critical Cooling

Locations

DCX-GYR1-S101, DCX-GYR1-S102

Schedule

June 15, 2026 8:00AM - July 10, 2026 5:00PM MST


June 15, 2026 8:00AM MST
UPDATE

Scheduled maintenance is starting.

Critical Power




Operational

Critical Cooling




Operational

Internet Transit




Operational

Dashboard




Operational

Access Control




Operational

Facility




Operational

Optical Transport Network




Operational

2

Upcoming Maintenances

1

Incidents Last 30 Days

8

Maintenances Last 30 Days

External Services

Cloudflare

Envoy

Google Cloud

Jira

Slack

Status.io

Locations

Scheduled Maintenance

Scheduled Maintenance - PM (6) UPS1A & UPS1B BARD HVAC UNITSPlanned Maintenance

Schedule

June 22, 2026 8:00AM - 5:00PM MST

Components

Critical Cooling

Locations

DCX-GYR1-S101

Description

Preventive maintenance of (6) total Bard HVAC units in UPS1A and UPS1B. No customer impact is expected.
Scheduled Maintenance - Adding 120V Electrical Outlets: UPS, Birdcages, VestibulesPlanned Maintenance

Schedule

June 22, 2026 8:00AM - June 25, 2026 5:00PM MST

Components

Critical Power, Facility

Locations

DCX-GYR1, DCX-GYR1-S101, DCX-GYR1-S102

Description

Adding 120VAC Electrical Outlets: UPS1A, UPS1B, UPS2A, UPS2B. S101 & S102 Birdcages. S101 & S102 Vestibules. No customer impact is expected.

History (Last 7 days)

AHU Controller MaintenancePlanned Maintenance

Description

Scheduled preventative maintenance will be performed on the Air Handling Unit (AHU) control system. This work is intended to support ongoing system reliability and operational performance. No impact to customer services is expected.


Components

Critical Power, Critical Cooling, Internet Transit, Dashboard, Access Control, Facility, Optical Transport Network


Locations

DCX-GYR1, DCX-GYR1-S101, DCX-GYR1-S102, Global, DCX-PHX2


Schedule

June 15, 2026 8:00AM - June 16, 2026 5:00PM MST


June 16, 2026 5:00PM MST
UPDATE

AHU control system preventative maintenance has concluded. No impact to customer service has occurred.

June 15, 2026 8:00AM MST
UPDATE

AHU control system preventative maintenance is starting. There is no expected impact to customer service.
EMERGENCY Maintenance - MMU3 in UPS2A Investigate AlarmsPlanned Maintenance

Description

DCX technical operations has opened an Emergency Maintenance window effective immediately. MMU3 in UPS2A is in alarm. The UPS vendor has been notified and we will be reviewing this issue as soon as possible. No customer impact has occurred, but there is a temporary reduction in power redundancy/resiliency.


Components

Critical Power


Locations

DCX-GYR1-S102


Schedule

May 10, 2026 7:17PM - May 11, 2026 5:00PM MST


June 16, 2026 2:35PM MST
UPDATE

The emergency maintenance window has been completed and is now closed. All remediation activities have been successfully concluded. During remediation activities, an additional fan assembly failed upon system restart. While internal UPS component redundancy has been reduced, site resiliency and customer services remain unaffected.

June 16, 2026 11:04AM MST
UPDATE

The UPS service provider is actively performing remediation activities. There has been no impact to customer services, and no service disruption is anticipated. Further updates will be provided upon resolution of the issue.

May 11, 2026 5:06PM MST
UPDATE

The UPS vendor has been engaged and remediation efforts are currently in progress. No customer impact has occurred; however, there remains a temporary reduction in power redundancy/resiliency while remediation efforts continue.

May 10, 2026 7:25PM MST
UPDATE

An Emergency Maintenance Window has started.