Active Incident and Maintenance

Updated a few seconds ago

S101 - Fire Suppression System Discharge Operational

Incident Status

Operational

Components

Critical Cooling, Facility

Locations

DCX-GYR1, DCX-GYR1-S101


October 29, 2026 8:24PM MST
MONITORING

S101 experienced an unexpected discharge of its primary fire suppression agent tanks. Goodyear Fire Department responded to the incident, conducted an investigation, and determined the site to be all clear. No critical equipment was impacted, all active alarms have cleared, and the module has returned to steady-state operation. The suspected root cause is a refrigerant leak from an S101 DX unit that may have triggered the Very Early Smoke Detection Apparatus (VESDA) system, initiating the suppression discharge. The suspected DX unit has been powered off pending further investigation. The root cause remains unconfirmed, and the discharged suppression tanks will require replenishment. All systems are nominal at this time.
DCX OTN Software Upgrade FailureOperational

Incident Status

Operational

Components

Optical Transport Network

Locations

DCX-PHX2


October 29, 2026 3:07PM MST
INVESTIGATING

As part of the recent OTN Maintenance, a software update was applied to some components resulting with an unexpected state of management for said components. The manufacturer has been engaged and is actively working to diagnose. This is currently not impacting any customer optical transport services and is currently isolated to the overlaid IP management network of the OTN equipment.
Planned Maintenance Notice - NORMAL: UPS Preventative MaintenancePlanned Maintenance

Description

DCX Operations has opened a Planned Maintenance Window effective immediately. Our UPS vendor will be engaged with UPS preventative maintenance. No impact to customer service is expected.

Components

Critical Power

Locations

DCX-GYR1-S101, DCX-GYR1-S102

Schedule

October 26, 2026 6:00AM - November 4, 2026 5:00PM MST


October 26, 2026 6:00AM MST
UPDATE

Scheduled maintenance is starting.
Planned Maintenance Notice - NORMAL: DCX OTN MaintenancePlanned Maintenance

Description

DCX Operations has opened a Planned Maintenance Window effective immediately. The DCX OTN will be undergoing maintenance for controller hardware replacements and code upgrades. No impact to customer service is expected.

Components

Optical Transport Network

Locations

DCX-GYR1, DCX-PHX2

Schedule

October 26, 2026 9:00AM - October 30, 2026 5:00PM MST


October 26, 2026 9:00AM MST
UPDATE

Scheduled maintenance is starting.

Critical Power




Planned Maintenance

Critical Cooling




Operational

Internet Transit




Operational

Dashboard




Operational

Access Control




Operational

Facility




Operational

Optical Transport Network




Planned Maintenance

2

Upcoming Maintenances

4

Incidents Last 30 Days

12

Maintenances Last 30 Days

External Services

Cloudflare

Envoy

Google Cloud

Jira

Slack

Status.io

Locations

Scheduled Maintenance

Planned Maintenance Notice - NORMAL: DX Coil CleaningPlanned Maintenance

Schedule

November 2, 2026 6:00AM - November 6, 2026 5:00PM MST

Components

Critical Cooling

Locations

DCX-GYR1-S101, DCX-GYR1-S102

Description

DCX Operations has opened a Planned Maintenance Window effective immediately. DCX Operations will be conducting DX coil cleaning activities. No impact to customer service is expected.
Planned Maintenance Notice - NORMAL: Annual Fire System InspectionPlanned Maintenance

Schedule

November 23, 2026 6:00AM - 5:00PM MST

Components

Facility

Locations

DCX-GYR1

Description

DCX Operations has opened a Planned Maintenance Window effective immediately. Our Fire System vendor will be onsite conducting the annual fire system inspection. No impact to customer service is expected.

History (Last 7 days)

Planned Maintenance Notice - NORMAL: DX Preventative MaintenancePlanned Maintenance

Description

DCX Operations has opened a Planned Maintenance Window effective immediately. Our HVAC vendor will be engaged in preventative maintenance activities. No impact to customer service is expected


Components

Critical Cooling


Locations

DCX-GYR1-S101, DCX-GYR1-S102


Schedule

October 19, 2026 6:00AM - October 29, 2026 5:00PM MST


October 29, 2026 5:00PM MST
UPDATE

Scheduled maintenance is complete. No impact to customer service has occurred.

October 19, 2026 6:00AM MST
UPDATE

Scheduled maintenance is starting.
Planned Maintenance Notice - NORMAL: Site Electrical WorkPlanned Maintenance

Description

DCX Operations has opened a Planned Maintenance Window effective immediately. The DCX electrical vendor will be replacing lighting fixtures and switches throughout the DCXGYR1 site. No impact to customer service is expected.


Components

Facility


Locations

DCX-GYR1


Schedule

October 27, 2026 6:00AM - October 29, 2026 5:00PM MST


October 29, 2026 5:00PM MST
UPDATE

Scheduled maintenance has ended with no impact to customer service.

October 27, 2026 6:00AM MST
UPDATE

Scheduled maintenance is starting.