Active Incident and Maintenance

Updated a few seconds ago

DCXGYR1 Intermittent Internet Transit ConnectivityPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Internet Transit

Locations

DCX-GYR1, DCX-GYR1-S101, DCX-GYR1-S102


December 1, 2025 2:19PM MST
IDENTIFIED

HW Issue identified, replacement parts being ordered.

September 9, 2025 11:34AM MST
IDENTIFIED

Attempts at repairs of the edge router were not successful. Continuing to troubleshoot.

August 22, 2025 7:36AM MST
IDENTIFIED

A DCX edge router was found to be suffering from hardware failure coupled with incorrect configuration on a redundant edge router resulted in the service disruption. Configuration on the redundant edge router has been corrected and service has been restored although redundancy is in a reduced state. Will continue to troubleshoot the problematic edge router.

August 22, 2025 5:53AM MST
INVESTIGATING

Alerts have been received indicating that the DCX internet fabric is seeing intermittent connectivity resulting in service disruption.
DCX Touch Up PaintingPlanned Maintenance

Description

DCX will be conducting touch up painting on the interior and exterior of GYR1S101 and GYR1S102 as well as supporting electrical infrastructure cabinets. No impact is expected

Components

Facility

Locations

DCX-GYR1

Schedule

December 15, 2025 9:00AM - December 24, 2025 5:00PM MST


December 15, 2025 9:00AM MST
UPDATE

Scheduled maintenance is starting.
DCX GYR1 Site Maintenance (Extended)Planned Maintenance

Description

DCX will be performing work site wide to reconfigure all infrastructure systems to support a new tenant. No expected interruptions to operations are expected during the maintenance window. Extending existing maintenance window to 1/15 (previously ending 12/15).

Components

Critical Power, Facility

Locations

DCX-GYR1

Schedule

December 15, 2025 11:59PM - January 15, 2026 11:59PM MST


December 15, 2025 11:59PM MST
UPDATE

Scheduled maintenance is starting.

Critical Power




Operational


Critical Cooling




Operational


Internet Transit




Operational


Dashboard




Operational


Access Control




Operational


Facility




Operational


Optical Transport Network




Operational


3

Upcoming Maintenances

0

Incidents Last 30 Days

6

Maintenances Last 30 Days

External Services

Cloudflare

Envoy

Google Cloud

Jira

Slack

Status.io

Locations

Scheduled Maintenance

DCX Limited PersonnelPlanned Maintenance

Schedule

December 23, 2025 12:00AM - January 4, 2026 11:59PM MST

Components

Facility

Locations

DCX-GYR1

Description

DCX on-site personnel will be limited during between 12/23/2025 and 1/4/2026 due to the Holidays impacting Smart and Remote hands services. Security presence will be unaffected. If you have any questions or concerns, please reach out to support@dcx.us
DCX OTN Dark Fiber Provider MaintenancePlanned Maintenance

Schedule

January 6, 2026 12:00AM - 6:00AM MST

Components

Optical Transport Network

Locations

DCX-GYR1, DCX-PHX2

Description

The dark fiber provider for the DCX OTN has a planned maintenance that will be impactful to the DCX OTN south route. They have indicated that during the change window, it is expected that services will be be impacted for up to the length of the maintenance window. If you have services that currently utilize the DCX OTN south path, it is advised to fail traffic to another non-impacted route during the change window.
DCX Annual Electrical System InspectionPlanned Maintenance

Schedule

February 9, 2026 9:00AM - February 27, 2026 5:00AM MST

Components

Critical Power

Locations

DCX-GYR1, DCX-GYR1-S101, DCX-GYR1-S102

Description

DCX will be conducting its annual electrical system inspection. No impact is expected.

History (Last 7 days)

DCX UPS Enclosure PenetrationsPlanned Maintenance

Description

DCX will be making some penetrations through the exterior walls of the UPS enclosures at GYR1. The penetrations to be made are in open areas away from all electrical gear. No impact is expected.


Components

Facility


Locations

DCX-GYR1


Schedule

December 16, 2025 9:00AM - December 17, 2025 5:00PM MST


December 17, 2025 5:00PM MST
UPDATE

Scheduled maintenance is complete.

December 16, 2025 9:00AM MST
UPDATE

Scheduled maintenance is starting.
DCX Data Suite CleaningPlanned Maintenance

Description

DCX will be conducting cleaning activities in Data Suites GYR1S101 and GYR1S102. No impact is expected.


Components

Facility


Locations

DCX-GYR1


Schedule

December 15, 2025 8:00AM - December 17, 2025 5:00PM MST


December 17, 2025 1:33PM MST
UPDATE

Scheduled maintenance is completed.

December 15, 2025 8:00AM MST
UPDATE

Scheduled maintenance is starting.
DCX GYR1 Site Maintenance (Extended)Planned Maintenance

Description

DCX will be performing work site wide to reconfigure all infrastructure systems to support a new tenant. No expected interruptions to operations are expected during the maintenance window. Extending existing maintenance window from to 12/15 (previously ending 12/2).


Components

Critical Power, Critical Cooling, Internet Transit, Dashboard, Access Control, Facility, Optical Transport Network


Locations

DCX-GYR1, DCX-GYR1-S101, DCX-GYR1-S102, Global, DCX-PHX2


Schedule

December 2, 2025 12:00AM - December 15, 2025 11:59PM MST


December 16, 2025 9:15AM MST
UPDATE

Maintenance extended

December 2, 2025 12:00AM MST
UPDATE

Scheduled maintenance is starting.
DCX OTN Dark Fiber Provider MaintenancePlanned Maintenance

Description

The dark fiber provider for the DCX OTN has a planned maintenance that will be impactful to the DCX OTN south route. They have indicated that during the change window, it is expected that services will be be impacted for up to the length of the maintenance window. If you have services that currently utilize the DCX OTN south path, it is advised to fail traffic to another non-impacted route during the change window.


Components

Optical Transport Network


Locations

DCX-GYR1, DCX-PHX2


Schedule

December 11, 2025 12:00AM - December 11, 2025 6:00AM MST


December 11, 2025 6:00AM MST
UPDATE

Scheduled maintenance is complete.

December 11, 2025 12:00AM MST
UPDATE

Scheduled maintenance is starting.