Active Incident and Maintenance

Updated a few seconds ago

DCXGYR1 UPS2A Bard Unit FailureOperational

Incident Status

Operational

Components

Critical Power, Critical Cooling, Internet Transit, Dashboard, Access Control, Facility, Optical Transport Network

Locations

DCX-GYR1, DCX-GYR1-S101, DCX-GYR1-S102, Global, DCX-PHX2


June 19, 2026 12:33PM MST
INVESTIGATING

As of 10:51 AM on June 19, 2026, Bard Unit 1 serving UPS2A experienced a compressor actuation issue that has reduced its cooling capacity. As a result, temperatures within the UPS2A electrical room have increased, triggering an early warning temperature alarm. An emergency service request has been opened with our HVAC provider, and a technician is scheduled to arrive later today to assess and repair the unit. There is no impact to customer services or operations at this time. We will continue to monitor conditions closely and provide updates as additional information becomes available.
Planned Maintenance - Emergency: UPS2A HVAC ImpairmentPlanned Maintenance

Description

DCX Operations has opened a Planned Maintenance window effective immediately to diagnose and restore one of three HVAC units serving UPS2A. The affected unit is currently unavailable, reducing cooling redundancy within the space. We will be conducting restoration efforts to return the system to its normal redundant operating configuration. No impact to customer service is expected at this time.

Components

Critical Power

Locations

DCX-GYR1-S102

Schedule

July 6, 2026 12:56PM - July 10, 2026 5:00PM MST


July 6, 2026 1:04PM MST
UPDATE

The Planned Maintenance - Emergency: UPS2A HVAC Impairment is starting. No impact to customer service is expected.

Critical Power




Operational

Critical Cooling




Operational

Internet Transit




Operational

Dashboard




Operational

Access Control




Operational

Facility




Operational

Optical Transport Network




Operational

0

Upcoming Maintenances

3

Incidents Last 30 Days

14

Maintenances Last 30 Days

External Services

Cloudflare

Envoy

Google Cloud

Jira

Slack

Status.io

Locations

History (Last 7 days)

Planned Maintenance Notice - EXPEDITED: DX TroubleshootingPlanned Maintenance

Description

DCX Operations has opened a Planned Maintenance Window effective immediately. A DX service provider will be on site conducting troubleshooting activities on the module's DX units. No impact to customer service is expected.


Components

Critical Cooling, Optical Transport Network


Locations

DCX-GYR1, DCX-GYR1-S101, DCX-GYR1-S102, DCX-PHX2


Schedule

July 16, 2026 9:00AM - July 16, 2026 5:00PM MST


July 16, 2026 4:48PM MST
UPDATE

The EXPEDITED Maintenance Window has ended. All DX troubleshooting activities have concluded. No impact to customer service occurred.

July 16, 2026 3:15PM MST
UPDATE

The EXPEDITED Maintenance Window is starting.
Condensate Pan SensorOperational

Incident Status

Operational


Components

Facility


Locations

DCX-GYR1



July 16, 2026 3:20PM MST
RESOLVED

At ~1:50 AM on July 16, 2026, a condensate pan full alarm and associated leak detection alarm were identified on one of the HVAC units. DCX security and operations personnel responded promptly, cleared the condensate condition, inspected and cleared the condensate pan, verified normal equipment operation, and confirmed the leak detection alarm had been resolved. The incident was fully remediated with no impact to data center operations.
DCXGYR1 UPS 1B ImpairmentOperational

Incident Status

Operational


Components

Critical Power


Locations

DCX-GYR1-S101



July 16, 2026 3:08PM MST
RESOLVED

Vendor has completed remediation.

May 15, 2026 2:10PM MST
MONITORING

The UPS service provider has conducted trouble shooting and remediation efforts on UPS1B, MMU3. All pressure readings are stable and we will continue to monitor. No impact to customer service has occurred.

May 14, 2026 11:56AM MST
IDENTIFIED

Alert cleared at approximately 10:00 am MST. Service provider has been engaged to investigate and potentially remediate if necessary to avoid future reoccurance.

May 14, 2026 9:44AM MST
IDENTIFIED

At approximately 8:30PM (MST) on 5/13, UPS 1B began reporting a Vacuum Gauge (high pressure) Alarm in MMU3.
DCXGYR1 UPS2A ImpairmentDegraded Performance

Incident Status

Degraded Performance


Components

Critical Power


Locations

DCX-GYR1-S102



July 16, 2026 3:07PM MST
RESOLVED

Vendor has completed the remediation.

June 16, 2026 2:44PM MST
IDENTIFIED

The UPS service provider has completed troubleshooting activities. Subsequent investigation determined that the initial transformer fault diagnosis was incorrect. The issue was identified as a blown fuse, which has since been replaced, restoring normal operation of the affected system. During system restart activities, Fan 6 of MMU2, in UPS2A, failed upon restart. The UPS remains fully operational and continues to support the critical load. While internal UPS component redundancy has been reduced, site resiliency and customer services remain unaffected. The UPS service provider has ordered the required replacement parts and will be re-engaged upon their arrival to complete remediation activities.

May 11, 2026 10:40AM MST
IDENTIFIED

The UPS vendor has identified that transformer 2 in UPS2A MMU3 failed and will require replacement. MMU3 is currently offline but UPS2A remains online with 480kW of capacity. Given current load levels, redundancy/resiliency is still achieved. Another maintenance will scheduled once repairs can be made.

May 11, 2026 10:38AM MST
INVESTIGATING

Maintenance opened for UPS vendor to investigate https://app.status.io/pages/maintenance/6340850b3d3b6205a84e56cc/6a013df8226bb60530b601f9

May 11, 2026 10:37AM MST
INVESTIGATING

At approximately 7:70pm MST on 5/10, UPS2A began reporting an alarm for transformer 2 in MMU3.
Planned Maintenance - Scheduled: UPS2A MMU2 Fan #6 ReplacementPlanned Maintenance

Description

On June 16, 2025, Fan 6 in MMU2 of UPS2A failed during service prover restart activities. The UPS has remained fully operational and continues to support the critical load. Although internal component redundancy has been reduced, site resiliency and customer services have remained unaffected. The UPS service provider has ordered the required replacement parts and will replace Fan 6. No impact to customer service is expected during this work.


Components

Critical Power


Locations

DCX-GYR1-S102


Schedule

July 14, 2026 8:00AM - July 15, 2026 5:00PM MST


July 14, 2026 4:10PM MST
UPDATE

The Maintenance Window is closed; UPS2A MMU2 Fan#6 has been replaced, and all system redundancy has been restored. No impact to customer service occurred.

July 14, 2026 8:00AM MST
UPDATE

The scheduled replacement of UPS2A MMU2 Fan 6 has begun. No impact to customer service is expected.
Planned Maintenance Notice - Scheduled: AHU/Birdcage exterior surface and Vestibule roof re-coatingPlanned Maintenance

Description

Planned maintenance on exterior surfaces of Air Handling Units and bird cages. Re-coating of vestibule roofing surfaces. No customer impact is expected. Extending maintenance window end date to 7/10/26 to accommodate expanded work scope. No customer impact is expected.


Components

Critical Cooling


Locations

DCX-GYR1-S101, DCX-GYR1-S102


Schedule

June 15, 2026 8:00AM - July 10, 2026 5:00PM MST


July 10, 2026 5:00PM MST
UPDATE

Scheduled maintenance is complete.

June 15, 2026 8:00AM MST
UPDATE

Scheduled maintenance is starting.
Planned Maintenance - Emergency: Coil Cleaning on S101 Unit B9Planned Maintenance

Description

DCX Operations has opened a Planned Maintenance window to perform corrective condenser coil cleaning on a single DX cooling unit. This maintenance is intended to restore normal equipment operation. No impact to customer service is expected.


Components

Critical Cooling


Locations

DCX-GYR1-S101


Schedule

July 10, 2026 10:00AM - July 10, 2026 5:00PM MST


July 10, 2026 2:23PM MST
UPDATE

The Maintenance Window has concluded, and all coil cleaning activities have been completed successfully. No impact to customer service has occurred.

July 10, 2026 9:59AM MST
UPDATE

The Planned Maintenance - Emergency Coil Cleaning on S101 Unit B9 has started.