Active Incident

Updated a few seconds ago

DCXGYR1 Intermittent Internet Transit ConnectivityPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Internet Transit

Locations

DCX-GYR1, DCX-GYR1-DS1, DCX-GYR1-DS2


September 9, 2025 11:34AM MST
[Identified] Attempts at repairs of the edge router were not successful. Continuing to troubleshoot.

August 22, 2025 7:36AM MST
[Identified] A DCX edge router was found to be suffering from hardware failure coupled with incorrect configuration on a redundant edge router resulted in the service disruption. Configuration on the redundant edge router has been corrected and service has been restored although redundancy is in a reduced state. Will continue to troubleshoot the problematic edge router.

August 22, 2025 5:53AM MST
[Investigating] Alerts have been received indicating that the DCX internet fabric is seeing intermittent connectivity resulting in service disruption.

Critical Power




Operational

Critical Cooling




Operational

Internet Transit




Partial Service Disruption

Dashboard




Operational

Access Control




Operational

Facility




Operational

Optical Transport Network




Operational

3

Upcoming Maintenances

6

Incidents Last 30 Days

7

Maintenances Last 30 Days

External Services

Cloudflare

Salesforce

Status.io

Locations

Scheduled Maintenance

Replace DS102 ECS ComponentsPlanned Maintenance

Schedule

September 18, 2025 9:00AM - 5:00PM MST

Components

Critical Power, Critical Cooling

Locations

DCX-GYR1-DS2

Description

A UPS module supporting the DS102 ECS requires replacement. No customer impact is expected.
DCX OTN Dark Fiber Provider MaintenancePlanned Maintenance

Schedule

September 22, 2025 1:00AM - 7:00AM MST

Components

Optical Transport Network

Locations

DCX-GYR1, DCX-PHX2

Description

The dark fiber provider for the DCX OTN has a planned maintenance that will be impactful to the DCX OTN south route. They have indicated that during the change window, it is expected that services will be be impacted for up to 4 hours. If you have services that currently utilize the DCX OTN south path, it is advised to fail traffic to another non-impacted route during the change window.
DCX OTN Dark Fiber Provider MaintenancePlanned Maintenance

Schedule

September 29, 2025 1:00AM - 7:00AM MST

Components

Optical Transport Network

Locations

DCX-GYR1, DCX-PHX2

Description

The dark fiber provider for the DCX OTN has a planned maintenance that will be impactful to the DCX OTN south route. They have indicated that during the change window, it is expected that services will be be impacted for up to 4 hours. If you have services that currently utilize the DCX OTN south path, it is advised to fail traffic to another non-impacted route during the change window.

History (Last 7 days)

DCX OTN Dark Fiber Provider MaintenancePlanned Maintenance

Description

The dark fiber provider for the DCX OTN has a planned maintenance that will be impactful to the DCX OTN south route. They have indicated that during the change window, it is expected that services will be be impacted for up to 2 hours. If you have services that currently utilize the DCX OTN south path, it is advised to fail traffic to another non-impacted route during the change window.


Components

Optical Transport Network


Locations

DCX-GYR1, DCX-PHX2


Schedule

September 17, 2025 1:00AM - September 17, 2025 7:00AM MST


September 17, 2025 7:00AM MST
[Update] Scheduled maintenance is complete.

September 17, 2025 1:00AM MST
[Update] Scheduled maintenance is starting.
DCX OTN Dark Fiber Provider MaintenancePlanned Maintenance

Description

The dark fiber provider for the DCX OTN has a planned maintenance that will be impactful to the DCX OTN south route. They have indicated that during the change window, it is expected that services will be be impacted for up to 2 hours. If you have services that currently utilize the DCX OTN south path, it is advised to fail traffic to another non-impacted route during the change window.


Components

Optical Transport Network


Locations

DCX-GYR1, DCX-PHX2


Schedule

September 16, 2025 1:00AM - September 16, 2025 7:00AM MST


September 16, 2025 7:00AM MST
[Update] Scheduled maintenance is complete.

September 16, 2025 1:00AM MST
[Update] Scheduled maintenance is starting.
DCX OTN OutageService Disruption

Incident Status

Service Disruption


Components

Optical Transport Network


Locations

DCX-GYR1, DCX-PHX2



September 12, 2025 10:47AM MST
[Resolved] Connectivity has remained stable for past 3 hours.

September 12, 2025 7:37AM MST
[Monitoring] The dark fiber provider has completed repairs and service is restored. Monitoring.

September 12, 2025 6:33AM MST
[Identified] A break has been identified at approximately 11.7km from PHX2. The dark fiber provider is currently working to repair.

September 12, 2025 6:13AM MST
[Investigating] DCX Support ticket is SUP-31

September 12, 2025 6:13AM MST
[Investigating] Received alerts are approximately 5:50am MST that the DCX OTN south path composite line has loss of light.