Active Incident and Maintenance

Updated a few seconds ago

DCXGYR1 Intermittent Internet Transit ConnectivityPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Internet Transit

Locations

DCX-GYR1, DCX-GYR1-S101, DCX-GYR1-S102


December 1, 2025 2:19PM MST
IDENTIFIED

HW Issue identified, replacement parts being ordered.

September 9, 2025 11:34AM MST
IDENTIFIED

Attempts at repairs of the edge router were not successful. Continuing to troubleshoot.

August 22, 2025 7:36AM MST
IDENTIFIED

A DCX edge router was found to be suffering from hardware failure coupled with incorrect configuration on a redundant edge router resulted in the service disruption. Configuration on the redundant edge router has been corrected and service has been restored although redundancy is in a reduced state. Will continue to troubleshoot the problematic edge router.

August 22, 2025 5:53AM MST
INVESTIGATING

Alerts have been received indicating that the DCX internet fabric is seeing intermittent connectivity resulting in service disruption.
GYR1 Site Maintenance (Extended)Planned Maintenance

Description

DCX will be performing work site wide to reconfigure all infrastructure systems to support a new tenant. No expected interruptions to operations are expected during the maintenance window. Extending existing maintenance window from to 12/15 (previously ending 12/2).

Components

Critical Power, Critical Cooling, Internet Transit, Dashboard, Access Control, Facility, Optical Transport Network

Locations

DCX-GYR1, DCX-GYR1-S101, DCX-GYR1-S102, Global, DCX-PHX2

Schedule

December 2, 2025 12:00AM - December 15, 2025 11:59PM MST


December 2, 2025 12:00AM MST
UPDATE

Scheduled maintenance is starting.

Critical Power




Operational

Critical Cooling




Operational

Internet Transit




Operational

Dashboard




Operational

Access Control




Operational

Facility




Operational

Optical Transport Network




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

1

Maintenances Last 30 Days

External Services

Cloudflare

Envoy

Google Cloud

Jira

Slack

Status.io

Locations

History (Last 7 days)

GYR1 Site MaintenancePlanned Maintenance

Description

DCX will be performing work site wide to reconfigure all infrastructure systems to support a new tenant. No expected interruptions to operations are expected during the maintenance window.


Components

Critical Power, Critical Cooling, Internet Transit, Dashboard, Access Control, Facility, Optical Transport Network


Locations

DCX-GYR1, DCX-GYR1-S101, DCX-GYR1-S102, Global, DCX-PHX2


Schedule

October 27, 2025 12:00AM - December 2, 2025 12:00AM MST


December 2, 2025 8:55AM MST
UPDATE

Transition to extended maintenance window

October 27, 2025 12:00AM MST
UPDATE

Scheduled maintenance is starting.