Active Incident and Maintenance

Updated a few seconds ago

DCXGYR1 UPS 1B ImpairmentOperational

Incident Status

Operational

Components

Critical Power

Locations

DCX-GYR1-S101


May 14, 2026 11:56AM MST
IDENTIFIED

Alert cleared at approximately 10:00 am MST. Service provider has been engaged to investigate and potentially remediate if necessary to avoid future reoccurance.

May 14, 2026 9:44AM MST
IDENTIFIED

At approximately 8:30PM (MST) on 5/13, UPS 1B began reporting a Vacuum Gauge (high pressure) Alarm in MMU3.
DCXGYR1 UPS2A ImpairmentDegraded Performance

Incident Status

Degraded Performance

Components

Critical Power

Locations

DCX-GYR1-S102


May 11, 2026 10:40AM MST
IDENTIFIED

The UPS vendor has identified that transformer 2 in UPS2A MMU3 failed and will require replacement. MMU3 is currently offline but UPS2A remains online with 480kW of capacity. Given current load levels, redundancy/resiliency is still achieved. Another maintenance will scheduled once repairs can be made.

May 11, 2026 10:38AM MST
INVESTIGATING

Maintenance opened for UPS vendor to investigate https://app.status.io/pages/maintenance/6340850b3d3b6205a84e56cc/6a013df8226bb60530b601f9

May 11, 2026 10:37AM MST
INVESTIGATING

At approximately 7:70pm MST on 5/10, UPS2A began reporting an alarm for transformer 2 in MMU3.
EMERGENCY Maintenance - MMU3 in UPS2A Investigate AlarmsPlanned Maintenance

Description

DCX technical operations has opened an Emergency Maintenance window effective immediately. MMU3 in UPS2A is in alarm. The UPS vendor has been notified and we will be reviewing this issue as soon as possible. No customer impact has occurred, but there is a temporary reduction in power redundancy/resiliency.

Components

Critical Power

Locations

DCX-GYR1-S102

Schedule

May 10, 2026 7:17PM - May 11, 2026 5:00PM MST


May 11, 2026 5:06PM MST
UPDATE

The UPS vendor has been engaged and remediation efforts are currently in progress. No customer impact has occurred; however, there remains a temporary reduction in power redundancy/resiliency while remediation efforts continue.

May 10, 2026 7:25PM MST
UPDATE

An Emergency Maintenance Window has started.
EMERGENCY Maintenance - UPS1B MMU3 WarningPlanned Maintenance

Description

DCX technical operations has opened an Emergency Maintenance window effective immediately. At approximately 8:30PM (MST) on 5/13, UPS 1B began reporting a Vacuum Gauge (high pressure) Alarm in MMU3. The alert cleared at approximately 10:00 am MST. The UPS service provider has been engaged to investigate and potentially remediate if necessary to avoid future reoccurrence. There has been no impact to customer service.

Components

Critical Power

Locations

DCX-GYR1-S101

Schedule

May 14, 2026 12:49PM - May 15, 2026 5:00PM MST


May 14, 2026 12:55PM MST
UPDATE

The UPS service provider has been engaged.

Critical Power




Degraded Performance

Critical Cooling




Operational

Internet Transit




Operational

Dashboard




Operational

Access Control




Operational

Facility




Operational

Optical Transport Network




Operational

9

Upcoming Maintenances

5

Incidents Last 30 Days

15

Maintenances Last 30 Days

External Services

Cloudflare

Envoy

Google Cloud

Jira

Slack

Status.io

Locations

Scheduled Maintenance

RESCHEDULED - DCX OTN Service UpgradePlanned Maintenance

Schedule

May 14, 2026 10:00PM - May 15, 2026 12:00AM MST

Components

Optical Transport Network

Locations

DCX-GYR1, DCX-PHX2

Description

This is a follow up maintenance to https://app.status.io/pages/maintenance/6340850b3d3b6205a84e56cc/69e808f78a263706006e818b. DCX will be performing maintenance to insert gear in line with the OTN composite fiber links to provide additional resilience. During the change window the OTN south path will experience a brief interruption of approximately 15 minutes.
Scheduled Maintenance - Generator Pad AdditionsPlanned Maintenance

Schedule

May 17, 2026 8:00AM - May 19, 2026 5:00PM MST

Components

Facility

Locations

DCX-GYR1

Description

Planned maintenance will be performed to place concrete between two existing generator pads (one per side). This work is limited to concrete infill only and does not involve any interaction with electrical systems. There is no expected impact to service.
DCX OTN Dark Fiber Provider MaintenancePlanned Maintenance

Schedule

May 20, 2026 12:00AM - 6:00AM MST

Components

Optical Transport Network

Locations

DCX-GYR1, DCX-PHX2

Description

The dark fiber provider for the DCX OTN has a planned maintenance that will be impactful to the DCX OTN south route. They have indicated that during the change window, it is expected that services will be be impacted for up the length of the maintenance window. Protection for this route is planned to be implemented on 5/14. Service will automatically switch to the protected path once interruption occurs on the primary path. There may be a short impact to service during the cutover.
DCX OTN Dark Fiber Provider MaintenancePlanned Maintenance

Schedule

May 21, 2026 12:00AM - 6:00AM MST

Components

Optical Transport Network

Locations

DCX-GYR1, DCX-PHX2

Description

The dark fiber provider for the DCX OTN has a planned maintenance that will be impactful to the DCX OTN south route. They have indicated that during the change window, it is expected that services will be be impacted for up the length of the maintenance window. Protection for this route is planned to be implemented on 5/14. Service will automatically switch to the protected path once interruption occurs on the primary path. There may be a short impact to service during the cutover.
Scheduled Maintenance - AHU Preventative MaintenancePlanned Maintenance

Schedule

May 25, 2026 8:00AM - May 29, 2026 5:00PM MST

Components

Critical Cooling

Locations

DCX-GYR1-S101, DCX-GYR1-S102

Description

Planned preventative maintenance on air handling units (AHUs), including inspection, cleaning, routine servicing, and associated settings adjustments. All work will be performed within normal operating conditions with systems remaining in service or supported by redundancy as applicable. There is no expected impact to service.
Scheduled Maintenance - Construction for Tenant ExpansionPlanned Maintenance

Schedule

May 27, 2026 8:00AM - June 22, 2026 5:00PM MST

Components

Facility

Locations

DCX-GYR1

Description

Construction, for a tenant expansion, will take place on the open area away from the main building. During this time, there will be no expected impact to customer service.
Scheduled Maintenance - Generator UpliftPlanned Maintenance

Schedule

June 1, 2026 8:00AM - June 5, 2026 5:00PM MST

Components

Critical Power, Critical Cooling

Locations

DCX-GYR1-S101, DCX-GYR1-S102

Description

Planned maintenance to support generator replacement, including removal of temporary generators, delivery and installation of permanent units, and associated connection and testing activities. During this work, there will be a temporary loss of power redundancy; however, primary service will remain active. There is no expected impact to customer service.
Scheduled Maintenance - Semiannual Fire Suppression System InspectionPlanned Maintenance

Schedule

June 4, 2026 9:00AM - 5:00PM MST

Components

Facility

Locations

DCX-GYR1

Description

Our fire suppression system vendor will be performing the semiannual system inspection. No impact to customer service is expected.
AHU/Birdcage exterior surface planned maintenance. Vestibule roof re-coating.Planned Maintenance

Schedule

June 8, 2026 8:00AM - June 11, 2026 5:00PM MST

Components

Critical Cooling

Locations

DCX-GYR1-S101, DCX-GYR1-S102

Description

Planned maintenance on exterior surfaces of Air Handling Units and bird cages. Re-coating of vestibule roofing surfaces. No customer impact is expected.

History (Last 7 days)

EMERGENCY - UPS Module DX Unit MaintenancePlanned Maintenance

Description

DCX will be conducting maintenance on all of the DX units supporting the UPS modules. One unit will be worked on at a time to maintain resiliency through the maintenance. No customer impact is expected.


Components

Critical Cooling


Locations

DCX-GYR1


Schedule

May 11, 2026 8:15AM - May 11, 2026 7:00PM MST


May 11, 2026 7:00PM MST
UPDATE

Scheduled maintenance is complete.

May 11, 2026 8:15AM MST
UPDATE

Scheduled maintenance is starting.