Active Incident

Updated a few seconds ago

DCX OTN FlappingOperational

Incident Status

Operational

Components

Optical Transport Network

Locations

DCX-GYR1, DCX-PHX2


July 27, 2026 8:26PM MST
IDENTIFIED

The dark fiber provider has indicated that construction that is occurring near a vault damaged a 144 count cable which the DCX south path fibers are a part of. They are in process of remediation. DCX OTN service will remain on redundant path during this time.

July 27, 2026 4:03PM MST
IDENTIFIED

The dark fiber provider is in process of remediating the impacted path. DCX OTN service will remain on redundant path during this time.

July 27, 2026 3:57PM MST
IDENTIFIED

The DCX OTN for path B (previously referred to as south path) was experiencing flapping due to an unknown event relating to the dark fiber. The event is causing significant increase in loss but not enough for protection to have automatically engaged. This resulted in unstable flapping service. DCX operations manually engaged protection to cut the circuit over to its redundant path to stabilize service. DCX operations has engaged the dark fiber provider to investigate/remediate the primary path.

Critical Power




Operational

Critical Cooling




Operational

Internet Transit




Operational

Dashboard




Operational

Access Control




Operational

Facility




Operational

Optical Transport Network




Operational

1

Upcoming Maintenances

4

Incidents Last 30 Days

11

Maintenances Last 30 Days

External Services

Cloudflare

Envoy

Google Cloud

Jira

Slack

Status.io

Locations

Scheduled Maintenance

Planned Maintenance Notice - NORMAL: Power washing for equipment yard and equipment.Planned Maintenance

Schedule

August 4, 2026 6:00AM - 6:00PM MST

Components

Critical Power, Critical Cooling, Facility

Locations

DCX-GYR1

Description

DCX Operations has opened a Planned Maintenance Window effective immediately. Power washing for equipment yard and equipment.

History (Last 7 days)

DCXGYR1 UPS2B Bard Units FailureDegraded Performance

Incident Status

Degraded Performance


Components

Critical Cooling


Locations

DCX-GYR1



July 24, 2026 7:32PM MST
RESOLVED

HVAC technician identified high head pressure causing compressor shut off. Root cause is the extreme temperatures pushing the units outside of their operating bounds resulting in the high head pressure/compressor shut off. Measures have been implemented to reduce the ambient temperature around the units to allow them to operate. Further longer term measures will be investigated and implemented by DCX. Systems are currently operational and environmental are nominal.

July 24, 2026 3:57PM MST
INVESTIGATING

At 2:34pm MST, alerts were received indicating that UPS2A temperatures were increasing. Upon investigation it was found that two of the three units were not functioning. Emergency measures were implemented to manage temperature while working to secure an HVAC technician to diagnose and remediate.
Planned Maintenance Notice - EMERGENCY: UPS2B HVAC1 and HVAC3 MaintenancePlanned Maintenance

Description

DCX Operations has opened an Emergency Maintenance Window effective immediately. UPS2B HVAC1 and HVAC3 units are struggling to remain operational and provide cooling. An HVAC technician has been dispatched to diagnose and remedy.


Components

Critical Cooling


Locations

DCX-GYR1


Schedule

July 24, 2026 4:05PM - July 24, 2026 10:00PM MST


July 24, 2026 7:30PM MST
UPDATE

HVAC technician identified high head pressure causing compressor shut off. Root cause is the extreme temperatures pushing the units outside of their operating bounds resulting in the high head pressure/compressor shut off. Measures have been implemented to reduce the ambient temperature around the units to allow them to operate.

July 24, 2026 4:05PM MST
UPDATE

Scheduled maintenance is starting.
DCXGYR1 UPS2A Bard Unit FailureOperational

Incident Status

Operational


Components

Critical Power, Critical Cooling, Internet Transit, Dashboard, Access Control, Facility, Optical Transport Network


Locations

DCX-GYR1, DCX-GYR1-S101, DCX-GYR1-S102, Global, DCX-PHX2



July 22, 2026 5:02PM MST
RESOLVED

Unit is functioning and environmentals are nominal. Event concluded.

July 22, 2026 10:01AM MST
MONITORING

Repairs have been completed and unit functionality restored. Monitoring through the remainder of the day after for nominal function after which will event will be resolved.

July 22, 2026 8:23AM MST
IDENTIFIED

Repairs are underway

June 20, 2026 1:12PM MST
IDENTIFIED

A refrigerant leak has been identified in the condenser coil of one of the three Bard HVAC units serving UPS2A. A replacement condenser coil has been ordered, and repairs will be scheduled upon its arrival. There has been no impact to customer operations.

June 19, 2026 12:33PM MST
INVESTIGATING

As of 10:51 AM on June 19, 2026, Bard Unit 1 serving UPS2A experienced a compressor actuation issue that has reduced its cooling capacity. As a result, temperatures within the UPS2A electrical room have increased, triggering an early warning temperature alarm. An emergency service request has been opened with our HVAC provider, and a technician is scheduled to arrive later today to assess and repair the unit. There is no impact to customer services or operations at this time. We will continue to monitor conditions closely and provide updates as additional information becomes available.
Planned Maintenance Notice - EXPEDITED: Module S101 AHU/Birdcage exterior surface maintenance. Planned Maintenance

Description

DCX Operations has opened a Maintenance Window effective immediately. Module S101 AHU/Birdcage exterior surface maintenance. No customer impact is expected.


Components

Critical Cooling, Facility


Locations

DCX-GYR1, DCX-GYR1-S101


Schedule

July 22, 2026 7:30AM - July 22, 2026 5:00PM MST


July 22, 2026 5:00PM MST
UPDATE

Scheduled maintenance is complete

July 22, 2026 7:30AM MST
UPDATE

Scheduled maintenance is starting
Planned Maintenance Notice - EMERGENCY: UPS2A HVAC ImpairmentPlanned Maintenance

Description

DCX Operations has opened a Planned Maintenance window effective immediately to diagnose and restore one of three HVAC units serving UPS2A. The affected unit is currently unavailable, reducing cooling redundancy within the space. We will be conducting restoration efforts to return the system to its normal redundant operating configuration. No impact to customer service is expected at this time.


Components

Critical Power


Locations

DCX-GYR1-S102


Schedule

July 6, 2026 12:56PM - July 10, 2026 5:00PM MST


July 22, 2026 10:02AM MST
UPDATE

Repairs have been completed.

July 22, 2026 10:02AM MST
UPDATE

Repairs have been completed and UPS2A HVAC system is functioning at full capacity.

July 22, 2026 10:01AM MST
UPDATE

Repairs have been completed and unit functionality restored.

July 22, 2026 8:22AM MST
UPDATE

Repairs are underway.

July 6, 2026 1:04PM MST
UPDATE

The Planned Maintenance - Emergency: UPS2A HVAC Impairment is starting. No impact to customer service is expected.
Planned Maintenance Notice - EXPEDITED: Module S101 AHU/Birdcage exterior surface maintenance.Planned Maintenance

Description

DCX Operations has opened a Maintenance Window effective immediately. Module S101 AHU/Birdcage exterior surface maintenance. No customer impact is expected.


Components

Critical Cooling, Facility


Locations

DCX-GYR1, DCX-GYR1-S101


Schedule

July 21, 2026 8:00AM - July 21, 2026 5:00PM MST


July 21, 2026 5:00PM MST
UPDATE

Scheduled maintenance is completed

July 21, 2026 8:00AM MST
UPDATE

Scheduled maintenance is starting