Active Incident and Maintenance

Updated a few seconds ago

DCXGYR1 Intermittent Internet Transit ConnectivityPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Internet Transit

Locations

DCX-GYR1, DCX-GYR1-DS1, DCX-GYR1-DS2


September 9, 2025 11:34AM MST
IDENTIFIED

Attempts at repairs of the edge router were not successful. Continuing to troubleshoot.

August 22, 2025 7:36AM MST
IDENTIFIED

A DCX edge router was found to be suffering from hardware failure coupled with incorrect configuration on a redundant edge router resulted in the service disruption. Configuration on the redundant edge router has been corrected and service has been restored although redundancy is in a reduced state. Will continue to troubleshoot the problematic edge router.

August 22, 2025 5:53AM MST
INVESTIGATING

Alerts have been received indicating that the DCX internet fabric is seeing intermittent connectivity resulting in service disruption.
GYR1 Site MaintenancePlanned Maintenance

Description

DCX will be performing work site wide to reconfigure all infrastructure systems to support a new tenant. No expected interruptions to operations are expected during the maintenance window.

Components

Critical Power, Critical Cooling, Internet Transit, Dashboard, Access Control, Facility, Optical Transport Network

Locations

DCX-GYR1, DCX-GYR1-DS1, DCX-GYR1-DS2, Global, DCX-PHX2

Schedule

October 27, 2025 12:00AM - December 2, 2025 12:00AM MST


October 27, 2025 12:00AM MST
UPDATE

Scheduled maintenance is starting.

Critical Power




Planned Maintenance

Critical Cooling




Planned Maintenance

Internet Transit




Planned Maintenance

Dashboard




Operational

Access Control




Planned Maintenance

Facility




Planned Maintenance

Optical Transport Network




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

5

Maintenances Last 30 Days

External Services

Cloudflare

Salesforce

Status.io

Locations

History

No incidents in the last 7 days